Peppermills for Africa
Returns

Returns and refunds.

What to do if you change your mind, if something arrives damaged, or if a mill or mechanism turns out to be faulty.

The short version

  • You have 7 days after delivery to change your mind.
  • Defective items are repaired, replaced or refunded.
  • Every mill carries a 25-year guarantee, and CrushGrind® mechanisms a lifetime guarantee.
  • Custom and branded orders can’t be returned for a change of mind.

Last updated 27 October 2026

Changing your mind

For online orders in South Africa, you may cancel and return in-stock mills, mechanisms and tools within 7 days of receiving them, without giving a reason.

  • Items must be unused, with no pepper or salt in the mechanism, and in their original packaging.
  • You pay only the direct cost of sending the item back to us.
  • We refund the full purchase price, including the original delivery fee, within 30 days of receiving your return — to your original payment method (a Yoco card refund, or an EFT to your bank account).

What can’t be returned for a change of mind

  • Mills made to your specification.
  • Corporate or personalised orders with logos, names or engraving.

Damaged in transit

Tell us within 48 hours of delivery and send photos of the parcel and the item. We arrange collection and replace or refund it at our cost.

Faulty items

Within 6 months of delivery, you may choose a repair, a replacement or a refund for a defect, and we pay the return shipping. After that, our 25-year mill guarantee and lifetime CrushGrind® mechanism guarantee apply — see the warranty page.

Natural wood

Each mill is hand-turned from real hardwood, so its grain, colour and small natural marks will differ from the photos. This is not a defect. Wood can crack if it is left wet or next to a stove, so wipe your mill dry and keep it away from direct heat.

International orders

The same 7-day window applies. You pay the return shipping, and we can’t refund import duties or taxes paid on arrival.

How to return

Email info@peppermills.co.za or WhatsApp 082 456 8372 with your order number and the reason. We reply within one working day with our return address in Pretoria, or arrange a drop-off at the workshop.